Doremi88 Privacy Policy – Your Data Protection

Doremi88 takes your privacy seriously. Learn how we collect, use, store, and protect the personal information of all our members in Malaysia.

Effective Date: 1 January 2026  |  Version 2.4

256-bit
SSL Encryption
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Sale of Data to Third Parties
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PDPA
Malaysian Act Compliance

Doremi88's Commitment to Your Privacy

Six core principles that form the foundation of how we handle members' personal data

Minimum Data Collection

Doremi88 collects only the personal data genuinely required to provide its services — name, phone number, email, and payment information. We do not collect data that is irrelevant or beyond what the platform's operations require.

256-bit SSL Encryption

All data transmitted between your device and doremi88's servers is protected with 256-bit SSL encryption — the same security standard used by Malaysia's major banking institutions such as Maybank and CIMB to safeguard their customers' data.

No Data Selling

Doremi88 has never sold, rented, or disclosed members' personal data to any third party without your explicit consent — and we never will. Your data belongs to you, not to us as a business asset.

PDPA Compliance

All data-handling practices at doremi88 comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We respect your right to access, correct, and request deletion of your personal data at any time.

Internal Access Controls

Access to members' personal data within doremi88's systems is restricted to staff who require it to carry out their duties. All access is logged and continuously monitored to detect any unauthorized use.

Data Breach Notification

In the event of any data security breach affecting your personal information, doremi88 is committed to notifying you within the timeframe stipulated by applicable Malaysian data protection law.

This Privacy Policy explains how doremi88 (doremi88.asia) collects, uses, stores, and protects your personal data when you use our platform. By registering an account or using our services, you agree to the practices described in this document. Please read it carefully and reach out to us if you have any questions.

1. Introduction

doremi88 is an online sports betting and casino platform operating at doremi88.asia, catered specifically to users in Malaysia. We understand that your trust in us depends greatly on how we handle the personal information you provide during registration and your use of the platform.

This Privacy Policy is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. It clearly and transparently explains the types of data we collect, why we need it, how we use it, who we may share it with (under defined and limited circumstances), and what your rights are as the owner of that data.

At doremi88, privacy is more than just legal compliance — it is a core value we uphold. Over 500,000 members in Malaysia have entrusted us with their personal information, and we take that responsibility extremely seriously. Every decision involving user data is made with one key question in mind: "Is this truly in the best interest of our members' privacy?"

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register an account doremi88 or interact with our platform, you may provide the following data directly:

  • Identity Information: Full name as per identity card, date of birth, identity card number (for specific account verification purposes).
  • Contact Information: An active Malaysian phone number, email address, and delivery address (if applicable).
  • Account Information: Your chosen username, password (stored in encrypted form — we cannot read your password), and security questions.
  • Financial Information: eWallet account number (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) or Malaysian bank account number for withdrawal purposes. We do not directly store credit or debit card numbers.
  • Verification Documents: A copy of a Malaysian identity card or passport for identity verification purposes in cases involving large withdrawal amounts.

2.2 Automatically Collected Data

When you use the platform doremi88 — whether via the website or mobile app — our system automatically records the following technical information:

  • Log Data: IP address, device type, operating system, browser type, and access time.
  • Usage Data: Pages visited, buttons clicked, time spent on each section of the platform, and general navigation patterns.
  • Approximate Location Data: Geographic location based on IP address to verify that you are accessing from Malaysia.
  • Transaction Data: A complete record of all deposits, withdrawals, bets placed, and bonus activity in your account.

Note: Technical data collected automatically is used solely for security, fraud detection, and user experience improvement purposes. This data is not used for marketing without your consent.

3. How We Use Your Personal Data

doremi88 uses collected personal data only for specific, legitimate purposes. Below is a summary of how we use each category of data:

Data Type Purpose of Use
Name & Identity Information Account verification, fraud prevention, legal compliance
Phone Number & Email Account communications, transaction notifications, 2FA verification, customer support
Financial Information Deposit and withdrawal processing, payment verification, financial audits
Log & IP Data Account security, suspicious login detection, fraud prevention
Platform Usage Data Interface improvements, related game recommendations, internal analytics
Transaction & Betting Data Winnings processing, VIP programme, weekly cashback, compliance audits

3.1 Marketing Communications

doremi88 may send you promotional information, bonus offers, and updates about new games via email or SMS. These marketing communications are only sent to members who have given their consent. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in the relevant email or by contacting our support team.

4. Legal Basis for Data Processing

doremi88 processes your personal data on lawful legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA). These bases are as follows:

  • Performance of Contract: Processing necessary to fulfil the service agreement between you and doremi88 — including processing deposits and withdrawals, verifying identity, and settling bets.
  • Legal Obligations: Processing necessary to comply with legal obligations applicable to doremi88, including Anti-Money Laundering (AML) requirements and customer identity verification (KYC).
  • Legitimate Interest: Processing for fraud prevention, platform security, and service improvement purposes — where doremi88's legitimate interests do not override your fundamental rights and freedoms.
  • Consent: For marketing communications and non-essential data use — we act only on the basis of your explicit consent.
5. Sharing Data with Third Parties

5.1 Core Principles

doremi88 does not sell, rent, or disclose members' personal data to any third party for their own marketing purposes. This is an absolute commitment on our part. That said, in the course of operating our platform, there are limited situations where we may need to share data with certain parties.

5.2 Trusted Service Providers

We share necessary data with third-party service providers who help us operate the platform, including:

  • Malaysian Payment Processors: eWallet and FPX service providers such as Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX-supporting banks to process your financial transactions.
  • Game Providers: Licensed casino software companies that provide live Baccarat, slots, and other games — which may receive minimum transaction data to process game results.
  • Technical Infrastructure Providers: Cloud and cybersecurity service providers that help us operate the platform securely and reliably.

All third-party service providers are bound by strict data confidentiality agreements and are only permitted to use shared data for the specified purposes.

5.3 Legally Required Disclosures

In certain circumstances, doremi88 may be required by law to disclose your personal data to Malaysian authorities — such as the police, courts, or regulatory bodies — where a valid court order, criminal investigation, or other applicable legal compliance requirement exists.

Every instance of data sharing involving third parties is recorded and monitored by our internal data protection team doremi88. We do not share more than what is necessary for the stated purposes.

6. Data Security

6.1 Technical Measures

doremi88 implements a range of technical security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

  • 256-bit SSL Encryption: All communications between your device and doremi88's servers are encrypted using TLS/SSL protocols — any intercepted data cannot be read without the correct decryption key.
  • Hardened Password Storage: Your password is never stored in plain text — we use a strong one-way hashing algorithm so that even if our database were accessed without authorisation, your password could not be recovered.
  • Two-Factor Authentication (2FA): An additional security layer that requires an SMS verification code each time you log in from a new device.
  • 24/7 Monitoring: An intrusion detection system (IDS) operates around the clock to identify and respond to any suspicious activity.
  • Regular Security Audits: Penetration testing and independent security audits are conducted periodically by qualified third parties.

6.2 Organisational Measures

In addition to technical measures, doremi88 also enforces strict organisational controls: all staff with access to members' personal data undergo data protection training, and access is granted on a least-privilege basis. All software platforms and operating systems are regularly updated to address known security vulnerabilities.

7. Data Retention Period

doremi88 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or for any period required under applicable Malaysian law.

  • Active Account Data: Retained for the duration your account is active, plus any legally required retention period following account closure.
  • Financial Transaction Records: Deposit, withdrawal, and betting records are retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
  • Security Logs: System access logs and security records are retained for 2 years for fraud detection and investigation purposes should they be required.
  • Customer Support Communications: Records of conversations with the doremi88 support team are retained for 3 years for service quality purposes and dispute reference.
  • Inactive User Data: Account data that has been inactive for more than 3 years after account closure will be deleted from our active systems, except where retention is required for legal compliance.
8. Your Rights Under Malaysia's PDPA

As a data subject, you have the following rights under Malaysia's Personal Data Protection Act 2010 (PDPA) regarding your personal data held by doremi88:

Right of Access

You have the right to request a copy of the personal data we hold about you. Data access requests can be submitted by email to support@doremi88.asia and will be processed within 14 business days.

Right to Rectification

If your personal data is inaccurate or out of date, you have the right to request a correction. Basic information can be updated directly in your doremi88 account settings.

Right to Erasure

You may request the deletion of your personal data when it is no longer needed for the original purpose of collection, subject to applicable legal data retention obligations.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once your objection is received, we will immediately stop using your data for that purpose.

Data Portability

You have the right to receive your personal data in a machine-readable format so that you can transfer it to another service provider should you wish to do so.

Right to Restrict Processing

In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while we are handling your rectification or objection request.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website doremi88. Cookies help our platform recognise your device, remember your preferences, and provide a better, more personalised experience while you use our platform.

9.2 Types of Cookies We Use

  • Essential Cookies: Required for the platform's core functions — including maintaining your login session and processing transactions. These cookies cannot be disabled.
  • Performance Cookies: Collects information on how you use the doremi88 platform to help us identify areas for improvement. All data is anonymised.
  • Functional Cookies: Saves your preferences such as interface language and display settings so you do not need to reconfigure them each time.

9.3 Managing Cookies

You can control and manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some areas of the platform doremi88. Continued use of our platform after the cookie notice is displayed will be considered as your consent to the use of cookies as described.

10. Protection of Minors

Platform doremi88 is strictly limited to individuals who are 18 years of age or older. We do not knowingly collect personal data from individuals under the age of 18.

If we become aware that personal data belonging to an underage individual has been collected through our platform, we will take immediate steps to delete that data and close the relevant account. If you believe your child or any other minor has registered an account doremi88, please contact us immediately at support@doremi88.asia so we can respond promptly.

11. Amendments to the Privacy Policy

doremi88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or service improvements.

Any significant amendments will be communicated to you via email notification to your registered address or through a prominent notice within the platform doremi88 at least 7 days before the amendment takes effect. Continued use of the platform after the effective date constitutes acceptance of the amended Privacy Policy.

We encourage you to review this Privacy Policy page from time to time to stay informed about how we protect your personal data. The current version will always be available at doremi88.asia/privacy-policy.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how doremi88 handles your personal data, please contact us through the following channels:

  • Privacy Email: support@doremi88.asia (please include "Privacy Enquiry" in the email subject line)
  • Live Chat: Available on the doremi88 platform – 24 hours a day, 7 days a week, in Bahasa Melayu
  • WhatsApp: Contact our support team via the WhatsApp number listed in your account

We are committed to responding to all privacy-related enquiries within 3 working days. For more formal data rights requests (access, correction, deletion), processing time is within 14 working days.

This document was last updated on 1 January 2026 (Version 2.4). For all previous versions or the amendment history of this Privacy Policy, please contact the support team doremi88.

Why Your Privacy Matters to doremi88

For many Malaysian users, choosing an online betting platform is about more than just odds or game selection — it's also about trust. When you register an account doremi88, you are entrusting us with highly personal information: your name, phone number, financial details, and your activity records on the platform. We do not take this trust lightly.

Since doremi88 founded in 2019, one of the core principles we hold is that user data is not a business asset. We do not build a business model that relies on selling user data to advertisers or other third parties. Our business model is straightforward and transparent — we provide a quality betting and casino platform, and our members pay through their activity on the platform. That's all. No hidden revenue from your data.

What you may not realize is how much effort we invest behind the scenes to keep your data secure. Security infrastructure doremi88 operates 24 hours a day, 7 days a week, monitoring every transaction and access point to detect any unusual activity. When our system detects a login from a new location or an unrecognised device, you will receive an immediate notification and may be asked to verify your identity via 2FA. This is not an inconvenience — it is an active protection system safeguarding your funds and data.

Malaysia's Personal Data Protection Act 2010 (PDPA) governs how companies may collect and use users' personal data. doremi88 fully complies with Malaysia's PDPA, which means you have enforceable legal rights over your personal data — including the right to access the data we hold about you, the right to correct inaccurate information, and the right to request deletion under certain circumstances. These are not mere assurances — they are rights guaranteed to you under Malaysian law.

One thing we want to highlight concerns your financial information. When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX through Maybank2u or CIMB Clicks, the transaction is processed by payment providers that each maintain their own high security standards. doremi88 does not store credit or debit card numbers directly in our systems. For eWallets, we only retain the minimum information required to process withdrawals to your account — and this information is protected with the same level of encryption applied to all other data in our systems.

We also want you to be aware of the privacy limitations that exist for legitimate reasons. As a law-abiding platform, doremi88 may be required in certain circumstances to disclose information to Malaysian authorities — such as in criminal investigations or where a valid court order exists. This is a legal obligation we cannot avoid, and it also serves to protect Malaysia's broader financial ecosystem. We will not disclose your information to authorities without a clear legal obligation, and we will never do so based solely on a voluntary request that lacks a solid legal basis.

FAQ – doremi88 Privacy Policy

The most frequently asked questions about privacy and data protection at doremi88

No. doremi88 does not sell, rent, or share members' personal data with any third party for their advertising or marketing purposes. This is our clear and unconditional commitment. We only share the minimum necessary data with Malaysian payment service providers (such as Touch 'n Go, GrabPay, DuitNow) to process your financial transactions, and with licensed game providers to process casino game results. All such third parties are bound by strict data confidentiality agreements and are not permitted to use your data for any other purpose.

You may submit a data access request at any time by contacting the support team doremi88 via email at support@doremi88.asia. In your email, include the subject line "Personal Data Access Request" along with your full name and registered phone number for identity verification. We will process your request within 14 business days and send a data report covering your account information, relevant transaction records, and other data we hold about you in an easily understandable format. No charges apply for a standard data access request.

Yes, the security of your financial information is our highest priority. All financial transactions at doremi88 — including deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, as well as withdrawal of winnings — are protected with 256-bit SSL encryption. We do not store credit or debit card numbers directly in our systems. For eWallets, only the minimum information required to process a withdrawal is retained, and it is protected with the same encryption. Our monitoring system detects suspicious transactions in real time and will temporarily freeze your account if any unusual activity is identified, to keep you protected.

Yes, you have the right to request deletion of your personal data under Malaysia's PDPA, subject to certain legal limitations. Deletion requests can be submitted by email to support@doremi88.asia with the subject line "Data Deletion Request". Please note, however, that certain data — particularly financial transaction records and identity verification records — may need to be retained by doremi88 for the minimum period required under Malaysian law relating to accounting and anti-money laundering. Data with no legal retention obligation will be deleted within 30 days of a verified request. Your account will also be automatically closed if a full data deletion request is approved.

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